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FAQs

What shipping methods are available?

We offer Standard Shipping, Advanced Shipping, and Business Express. Estimated delivery times and fees vary by method.

Do you ship internationally?

Yes, we provide worldwide shipping. Free standard shipping is available on orders over $79.00 to select countries. Check our shipping page for the latest list.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email. Use this code on our tracking page or with the shipping provider for real-time updates.

Can I change my shipping address after ordering?

Contact our support team promptly. We’ll do our best to update your address if your parcel hasn’t already shipped.

Are there exceptions to delivery times?

While delivery is reliable, occasional factors (holidays, remote location, customs) may affect arrival time.

Is there a warranty?

Enjoy a 365-day warranty covering manufacturing defects (excluding accidental damage or neglect).

What is your return/exchange policy?

Items may be returned or exchanged within 30 days of receipt. You can return or exchange an order one time.

When will I receive my refund?

Refunds are typically processed within 5-7 business days after the returned product is received and inspected.

Which payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods.

Do you offer discounts?

Yes, apply valid promo codes at checkout for instant savings.

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We’re here to help. Reach us through our Contact page or directly at kk@g-eyewear.com

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