Refund & Return Policy

At G-Eyewear, we are committed to providing the highest quality eyewear and outstanding service. We want you to feel confident shopping with us, so we offer a clear, transparent policy for returns, exchanges, and refunds.

1. Return Eligibility and Time Frame

You may request a return or exchange within 30 days of receiving your order. Items must remain unused, unworn, and in their original condition, including all packaging, accessories, and tags, to qualify for a return. Any product showing signs of use, wear, or damage may not be accepted for return. Remember to include your order confirmation as proof of purchase. If more than 30 days have passed since delivery, unfortunately, we cannot process a return or exchange.

2. Non-Returnable Items

Custom-made and personalized items, such as prescription glasses or frames altered to your specifications, cannot be returned or exchanged once produced.

3. How to Initiate a Return

  • Contact us at [kk@g-eyewear.com], providing your order number, the reason for your return, and clear photos if the product is faulty or damaged during shipping.

  • We will guide you through the process, including any shipping instructions or prepaid labels if necessary.

  • Ship the item(s) back using the instructions provided, securely packed to avoid damage.

  • Once we receive your item, we will assess its condition within three business days.

  • You will be notified via email on the outcome—whether it’s approved for refund, replacement, or exchange.

4. Refund Process

Upon approval, we will process a full refund to your original payment method. Shipping fees may be non-refundable unless the return results from an error or defect. Refunds are generally completed within 7 to 10 business days, and you will receive a confirmation once the transaction is processed. Please allow time for your bank or card provider to reflect the returned funds.

5. Exchanges

Need a different product or replacement? The fastest way to get the item you want is to return your original product for a refund, then purchase the replacement from our website. This approach minimizes wait times and keeps your order history clear.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receipt. Include photos and a detailed description of the issue. Our team will quickly evaluate your claim and arrange for a free replacement or refund, covering all associated shipping costs. Customer satisfaction and product quality are our priorities.

7. Return Shipping Costs

Return shipping costs for non-defective items or “change of mind” returns are your responsibility. For items returned due to our error (damaged, defective, or wrong product), we will provide a prepaid shipping label and cover all return costs. We recommend using a trackable shipping service for peace of mind.

8. Additional Guidance

For quick answers to common questions about our return or refund process, please visit our FAQ section or contact our customer support team for personalized assistance. We strive to resolve all return inquiries fairly and promptly, ensuring a smooth and positive experience for every customer.

If you need more clarification about your eligibility or any step in this policy, reach out to [kk@g-eyewear.com] or use our website contact form. We are always happy to help.